Customer Success Manager
7 days ago
At Solidus, we believe digital assets offer an opportunity to transform finance and make it more inclusive, transparent, and efficient. Our team uses over 20 years of experience developing Wall Street-grade FinTech to build crypto-native market surveillance and compliance infrastructure. Digital asset firms globally use our products to detect, investigate, and report compliance threats, trade manipulation, and fraud in order to protect investors, provide transparency, apply for licensing, and comply with regulation. Our work is key to promoting institutional adoption of digital assets and growing the ecosystem. Role Overview As a Customer Success Manager (CSM) – APAC at Solidus Labs, you will own relationships with some of the region's most forward-thinking digital asset and financial institutions. You'll drive adoption of our market surveillance, transaction monitoring and risk monitoring solutions, help clients meet evolving regulatory requirements, and ensure they realise measurable business value. Key Responsibilities Customer Relationship Management: Build and maintain trusted partnerships with senior decision-makers and daily users, influencing adoption and ensuring a seamless experience across Solidus Labs' solutions. Consulting Product Adoption: Serve as a trusted advisor to guide customers in adopting Solidus Labs' platforms and solutions. Provide tailored, consultative guidance aligned with each client's compliance policies, trading practices, and regulatory requirements to maximize usage and outcomes. Value & Retention: Ensure customers derive maximum value from their investment by proactively tracking product usage, identifying gaps, and collaborating with product, engineering, and sales teams to drive retention and growth. Strategic Engagement: Lead regular check-ins and quarterly business reviews (QBRs) to review objectives, highlight impact, and align on future outcomes. Advocacy & Escalation: Act as the voice of the customer internally, coordinating across teams to resolve issues quickly and influence product roadmaps. Growth & Expansion: Identify cross-sell and upsell opportunities, working closely with
-
Customer Success Manager
2 weeks ago
Singapore Autodesk Full timePosition Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...
-
Customer Success Manager
2 weeks ago
Singapore LSEG Full timeJoin to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...
-
Customer Success Manager
3 days ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
-
Customer Success Manager
2 weeks ago
Singapore RED DOT APPS PTE. LTD. Full time**Customer Relationship Management**:Develop and maintain strong, positive relationships with customers, acting as the main point of contact. Regularly engage with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and provide timely resolutions. - **Onboarding and Training**:Guide customers through the...
-
Customer Success Manager
2 weeks ago
Singapore EngageRocket Full timeCustomer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We're looking for a Customer Success Manager (CSM)with strong project management experience who...
-
Manager, Customer Success
6 days ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...
-
Customer Success Manager
2 weeks ago
Singapore Cellebrite Full timeCompany Overview: Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...
-
Customer Success Manager
2 weeks ago
Singapore VAST Data Full timeVAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we've shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal...
-
Customer Success Manager
5 days ago
Singapore SALESFORCE.COM SINGAPORE PTE. Ltd Full timeDescription Role Overview The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers, orchestrating all deliverables from onboarding through contract renewal and expansion. This role partners across Salesforce to provide a unified Signature experience for customers and engages with both technical engineering...
-
Customer Success Manager
5 days ago
Singapore SALESFORCE.COM SINGAPORE PTE. Ltd Full timeDescription Role Overview The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers, orchestrating all deliverables from onboarding through contract renewal and expansion. This role partners across Salesforce to provide a unified Signature experience for customers and engages with both technical engineering...
