Senior Solutions Engineer

2 days ago

Singapore CLOUDFLARE, PTE. LTD. Full time

What you’ll do as a Solutions Engineer You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers. As a Senior Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs. What we look for in our Solutions Engineers Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We\'re serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other. Responsibilities As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy. In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs). For our existing customers, Solutions Engineers are part of a dedicated

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