Museum Docent

Roles & Responsibilities RESPONSIBILITIES Conduct high-quality guided tours and interactive activities for all levels of visitors (e.g. students and tourists) Assist with event coordination and crowd management Assist with site facility checks, site operations and submit administrative/operations' reports Perform visitor services' duties Undertake historical and related research from time to time as directed by senior management JOB SCOPE In-House Tours and Interactive Activities Conduct daily in-house guided tours Handle guest enquiries Gather feedback on visitor experience Perform service recovery (where necessary) Retail Handle cash register sales General in-house announcements and AV operations Counter sales (in-house guided tours and gift shop) Registration of visitors Stocktaking Daily and end-of-month stocktakes Stock tallying and monitoring Stock deliveries and replenishment of merchandise Other Duties Maintain museum decorum and general cleanliness Maintain facility security Simple F&B duties Assist in emergency evacuation/administer first aid Other duties as and when assigned by senior management PRIOR EXPERIENCE Not necessary; however, prior experience (at least 1 year) working at heritage sites or attractions will be an advantage. If you are interested, please email your CV to the HR Director at Tell employers what skills you have SalesHighly responsibleretail dutiesPublic SpeakingPhysically FitVisitor ExperienceCommunication SkillsStorytellingCustomer ServiceTeam OrientedFacilitation