AWS Connect Implementation Engineer

2 weeks ago


Singapore KRISE SOLUTIONS PTE. LTD. Full time

Job Title: AWS Connect Implementation Engineer / Cloud DevOps Engineer Experience: 5 years (minimum 2 years in AWS Connect)Job Summary: We are looking for an experienced AWS Connect Implementation Engineer to lead the design, deployment, and integration of Amazon Connect-based contact center solutions. The ideal candidate will have hands‐on experience in configuring AWS Connect, integrating third‐party systems, and working with cross‐functional teams to deliver scalable and customer‐centric contact center platforms. Key Responsibilities: Design and implement Amazon Connect-based contact center solutions tailored to business requirements. Configure AWS Connect flows, queues, routing profiles, and user setups. Integrate AWS Connect with other AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch. Build custom solutions including IVR, chatbots, and contact center analytics. Work closely with stakeholders to gather requirements, define user experience flows, and ensure successful implementation. Support migration from legacy telephony systems to Amazon Connect. Troubleshoot and resolve issues related to call flows, latency, or integrations. Ensure compliance with security, data protection, and regulatory standards. Provide documentation and knowledge



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