Director / senior director - strategy, insights & performance
7 days ago
STRATEGY
Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottomlines
Organization assessment towards creating cross-functional synergies and managing resources to ensure future organizational readiness
Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda
ANALYTICS & BUSINESS INSIGHTS
i) Insights Generation
Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
Assist in implementing policies and procedures regarding collating and analysing data, develop new data analysis processes and assess analytics on an ongoing basis
ii) Value Identification & Scaling
Develop Data Analytics as a product offering to SL customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)
iii) Continuous Improvement & Commercialization
Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
Value capturing the benefits created/realized with Customers and Internal operations; and Commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)
NETWORK PERFORMANCE & IMPROVEMENT
Develop globally aligned strategy for MRP (Management Review Process) in APAC
Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
Establish framework for process productivity assessment and proactively manage improvement plans
Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
Present and implement operational improvement projects to increase First Time Right performance across the APAC network
Develop operations Heat Map review to drive operations improvement and service excellence
Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience
CHANGE MANAGEMENT
Lead by example with a Can Do Mindset to drive change management through the SL network
Support Countries and sites with change management knowledge and activities
Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (My SC)
Own the SL BI tool/platform roll out towards our country operations in APAC
Drive the SL BI tool/platform roadmap, engaging with the global super user community and providing feedback to all new customer agreements to ensure we sell our standard services
COMMUNICATIONS
Create awareness of the SL standard and product across the network through Snack & Learn, Webinar
Design, drive and publish the SL Newsletter#J-18808-Ljbffr
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