Travel Retail Education Manager

This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
A leading global beauty and fashion group is seeking a Travel Retail Education Manager to elevate the retail experience across South Asia's travel retail sector. This is an exceptional opportunity for you to shape the skills, knowledge, and passion of brand representatives for some of the world's most desirable luxury fragrance and beauty labels. You will play a pivotal role in planning, coordinating, and executing training initiatives that empower teams to deliver outstanding customer service and embody the essence of each brand. With a focus on both classroom and virtual learning, as well as in-store coaching, this position offers you the chance to collaborate with cross-functional teams, external partners, and clients while supporting strategic business goals. If you are passionate about luxury beauty, thrive in a multicultural environment, and are eager to make a meaningful impact on people's professional journeys, this role provides flexible working opportunities, exposure to prestigious brands, and the chance to be part of a supportive network committed to excellence.
Responsibilities
What you'll do:
As a Travel Retail Education Manager, you will be at the heart of empowering retail teams across South Asia by designing impactful learning experiences that drive both personal growth and commercial success. Your day-to-day activities will involve close collaboration with field supervisors to monitor team performance while delivering targeted coaching sessions that inspire excellence in every interaction. You will take ownership of implementing innovative e-learning strategies that keep pace with industry trends while ensuring all training content remains relevant to local market needs. By building strong relationships with both internal colleagues and external partners—including retailers—you will champion best practices in customer engagement. Your ability to adapt training materials for different audiences will be crucial as you roll out induction programmes for new hires and support ongoing development projects throughout the region. Through your efforts, you will help create a culture where every team member feels confident representing luxury brands at their very best.
Collaborate with field supervisors to track and monitor the performance of brand ambassadors, brand representatives, and promoters across multiple travel retail locations.
Maximise productivity through in-store coaching sessions designed to enhance service delivery standards, grooming practices, and achievement of sales targets.
Follow up consistently on coaching outcomes to ensure ongoing improvement in customer engagement and sales performance.
Participate actively in recruitment processes for new brand ambassadors and representatives within the region.
Implement e-learning solutions for all learners by tracking progress and ensuring effective adoption of digital training tools.
Work closely with the Retail & Education Director to formulate comprehensive training plans tailored to key South Asian markets such as Singapore, Malaysia, Vietnam, Thailand, Indonesia, as well as providing ad hoc support for Oceania.
Build and manage a vibrant community of brand experts who foster interest in luxury brands among internal stakeholders and retail partners.
Serve as a brand ambassador by supporting perfume workshops and VIP events in partnership with retailers to strengthen brand presence.
Adapt training materials—including manuals and digital tools—to align with evolving business goals and regional opportunities identified through market analysis.
Organise and deliver induction programmes for new joiners covering brand DNA, product knowledge, customer service excellence, and effective selling techniques.
Qualifications
What you bring:
To excel as the Travel Retail Education Manager role, your background should reflect substantial experience within luxury retail or travel retail environments where you have taken responsibility for end-to-end training delivery. Your proven track record includes facilitating workshops in both English and Mandarin—enabling you to engage effectively with multicultural teams across South Asia. You bring advanced technical skills using Microsoft Office tools which support your ability to design compelling presentations and maintain robust tracking systems. Your deep appreciation for luxury beauty or fragrance brands informs your approach when adapting content or coaching others on product knowledge. Interpersonal sensitivity allows you to nurture positive relationships within cross-functional teams while also liaising confidently with external stakeholders such as retailers or event organisers. Organisational prowess ensures seamless execution of complex training schedules involving multiple formats—from classroom instruction through virtual learning platforms—while your adaptability means you remain calm under pressure when responding to last-minute changes or urgent requests. Above all else, your enthusiasm for sharing knowledge helps foster an inclusive environment where every participant feels empowered.
Minimum five years' experience managing training responsibilities within travel retail or luxury beauty/fragrance environments is essential for success in this role.
Demonstrated ability to communicate fluently in both English and Mandarin is required for facilitating workshops across diverse markets.
Advanced proficiency in Microsoft Office applications—particularly PowerPoint for presentations and Excel for data tracking—is necessary.
A genuine passion for luxury beauty or fragrance products combined with an understanding of what makes these categories unique within retail settings is highly valued.
Excellent facilitation skills paired with meticulous attention to detail enable you to deliver engaging training sessions while maintaining accurate records.
Strong interpersonal communication abilities allow you to connect meaningfully with colleagues at all levels as well as external partners.
Highly organised approach ensures smooth coordination of logistics related to classroom sessions, virtual trainings, e-learning modules, and special events.
Self-motivated attitude coupled with resourcefulness enables you to thrive independently while remaining responsive under tight timelines or changing priorities.
Agility in adopting new adult learning methodologies demonstrates your commitment to continuous improvement within the training function.
A positive mindset combined with a collaborative spirit makes you an enthusiastic contributor who supports team objectives.
Benefits
This organisation stands out globally for its commitment to creating highly desirable beauty and fashion brands that resonate emotionally with consumers while fostering self-expression. With over a century-long heritage rooted in family values, it has built a reputation not only for entrepreneurial spirit but also for nurturing talent within an inclusive workplace culture. Employees benefit from being part of a company that prioritises sustainability—striving always to leave a better world for future generations—and encourages personal growth through ongoing learning opportunities. The business operates at the forefront of prestige beauty categories including fragrances, makeup, and dermo-cosmetics; its portfolio features some of the most celebrated names in luxury today. As part of this team, you will enjoy access to flexible working arrangements alongside generous support from knowledgeable colleagues who value collaboration above all else. The company's dedication to storytelling ensures that every employee feels connected not just professionally but personally—with ample opportunities provided for career advancement within an environment that celebrates diversity of thought.
What's next
If you are ready to inspire others while advancing your own career within the world of luxury beauty retail training, this is your moment
Apply today by clicking on the link below—take the next step towards joining an organisation where your expertise will truly shine.
Do note that we will only be in touch if your application is shortlisted.
ROC No.: E | EA Licence No.: 03C5451
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Training
Industries
Retail Luxury Goods and Jewelry
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