L1 Support/ Desktop Support Engineer

2 weeks ago

Singapore SAGL CONSULTING PTE. LTD. Full time

Roles and Responsibilities Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting. Provide day-to-day tech support for the clients. Help to add hardware and other applications as required for the clients. Support of replacement and upgrade for computer & server equipment. Monitoring and maintenance of the System (hardware and software)Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements Escalate when necessary in accordance to escalation matrix Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems. Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System. Liaise and work closely with customer to address service concerns and to solve technical problems. Work with technical team to resolve more advanced issues when necessary Perform Install / Move / Add / Change (IMAC) activities as tasked Ensure all material are properly documented and handed over during shift changes Skills Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)Basic Knowledge on Active Directory Basic knowledge on Switches/Servers Image deployment (Laptop/Desktop)Requirement Require working in Shift Work Location can Be Tuas #J-18808-Ljbffr

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