Laundry Manager

13 hours ago

Singapore Grand Hyatt Singapore Full time

Overview
Join our team as Laundry Manager at Grand Hyatt Singapore, where you will be responsible for leading and managing the daily operations of the Laundry Department within the Rooms Division. Reporting to the Housekeeping Manager, you will play a key role in ensuring efficient, high-quality laundry services for both guests and internal stakeholders. This role is ideal for an organised, service-oriented leader who is passionate about operational excellence, team development, and maintaining high hygiene and brand standards.
Responsibilities
Oversee the daily operations of the Laundry Department to ensure smooth, timely, and cost-effective processing of all linen and laundry items.
Supervise, coach, and develop the Laundry team, including Assistant Manager, Team Leaders, and Laundry Attendants, ensuring high levels of performance and adherence to grooming and service standards.
Ensure all laundry services meet Hyatt’s brand promise, maintaining consistency in quality and guest satisfaction across all touchpoints.
Handle guest and internal laundry inquiries or complaints in a prompt, courteous, and effective manner, ensuring complete resolution.
Coordinate closely with Housekeeping, Front Office, and other relevant departments to support seamless guest experiences and internal linen requirements.
Lead departmental communications through regular briefings and meetings, ensuring team alignment on goals, standards, and hotel initiatives.
Monitor inventory levels, manage requisitions, and oversee the proper use, care, and maintenance of laundry equipment and supplies.
Conduct and maintain daily production records for different linen types and ensure accurate data is logged for operational tracking.
Support cost control measures, productivity targets, and contribute to the departmental business plan and monthly forecasting.
Ensure compliance with hotel policies, financial procedures, and local health, safety, and hygiene standards.
Embrace new technologies and innovations to drive operational efficiency and quality improvements in the laundry process.
Qualifications
Note: Due to Singapore’s foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.
A diploma or certificate in Hospitality Management, Laundry Operations, or related fields is preferred.
Minimum 2–3 years of experience in a supervisory or managerial role within a hotel laundry or similar operational setting.
Strong leadership, interpersonal, and communication skills with a passion for coaching and team development.
Highly organised, detail-oriented, and able to manage a high-volume operation efficiently.
Sound knowledge of laundry machinery, fabric care, and industry best practices in laundry processing.
A collaborative and flexible mindset with a commitment to high service and hygiene standards.
Proficient in inventory management, scheduling, and operational reporting.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Strategy/Planning, and Quality Assurance
Industries
Hospitality
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