IAM Support Engineer

2 weeks ago

Singapore CTC Global Pte Ltd Full time

Responsibilities
Perform technical support of IAM solution; support issues reported by users and perform fixes, ensuring that the system is properly maintained.
Ensure the stability, health, and performance of IAMS implementation and make sure SLA requirements are met.
Coordinate with customer's vendor team, internal support and technical team on problem resolution, implementation issues and upgrades; making sure services are available and ensuring minimal disruption to the system
Participate in new application on-boarding and change implementation deployment tasks
Adapter deployment and configuration; configure IAM product, workflow, and application integrations
Assist in development of integration modules/ custom adapters, extensions, or customisations for IAM products
Assist in development of scripts and tools for data migration (data checking, cleansing, transformation, merging, loading, reconciliation)
Perform IAM system patching and upgrades
Demonstrate experience troubleshooting complex multi-tiered application architectures with disparate middleware technologies
Create and maintain documentation for changes performed installations/ upgrades/ deployment steps carried out.
Requirements
Bachelor's degree in IT, information security, computer science, or related field
1 to 5 years of experience in IAM technical support role or IAM implementation / integration will be preferred
Software/ support engineer with relevant experience in Java application development & implementation are welcome to apply
Hands-on knowledge and technical implementation experience in any/ some of the following:
Identity and Access Management best practices, procedures, and software solutions such as IBM Security Verify, SailPoint, Deep Identity, etc
Database, SQL, LDAP, web services, and working with Windows or Linux operating systems
Candidates with exposure and hand on experience in deployment, implementation, integration and administration support of Identity and Access Management (IAM) systems would be a plus: User Lifecycle Management, Identity and Access Governance, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Federation, Session Management, Password management, Privilege Access Management (PAM), Cloud Application Access Management
Ability to deal with changing priorities, multi-task, perform under pressure, and be a strong team player
Self-motivated with a positive "can-do" attitude, passionate on problem solving and willingness in picking up new skillsets
Strong verbal and written communication skills in English
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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