Customer Service Consultant

6 days ago

West, Singapore ServiceDott Pte Ltd Full time

The Customer Service Consultant serves as the main point of contact between the client and the company, acting as the primary liaison for all customer feedback across both business and technical areas. This role is ideal for individuals who can offer a blend of business and technical support, ensuring the ongoing success and continuity of client relationships.Responsibilities: • Businesso Play the role of Relationship management with the client.o Proactively engage customers to ensure their satisfactiono Understand customer requirements and also effectively communicate company’s product and services offerings.o Committed in delivering the numbers for Cloud Subscription and Support contract renewal businesso Identify upsell opportunities and manage the delivery with the Project team.• Technicalo Inform customers about new product roadmap, enhancementso Own and Track all customer issues all the way through to resolutiono Review issues and progress quarterlyo Self-support technical assistance in managing the client minor requirements without involving the Project TeamRequirements:

  • Open to fresh graduates (training will be provided)
  • Possession of a diploma in any field of study
  • Minimum of 1 year of relevant work experience
  • Highly motivated, goal-oriented, and skilled in negotiation
  • Prior experience in managing client relationships is preferred
  • Some experience in account management and providing basic technical support
  • Familiarity with Microsoft technologies, including Microsoft Office
  • Strong verbal and written communication skills
  • Proactive, self-motivated, and results-driven
  • Preference will be given to Singapore Citizens or Residents
  • Fresh graduates are welcome, with training provided to support your development
Your returnsSalary plus Commission

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