Customer Service Executive

1 week ago

Singapore LIXIL Group Full time

Join to apply for the Customer Service Executive role at LIXIL Location: Asia, Singapore. Company: LIXIL International Pte Ltd. Employment: Full Time (not remote). Posted: 30 September 2025. Role Objective Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who step into LEC (LIXIL Experience Center). He/she will maintain a high level of Customer Experience by welcoming clients, sharing Lixil's Brand introduction, promoting our services, acquiring more sign‐up registrations, and ensuring the client's visit is tailored to their needs. The CSE will also manage all service enquiries through phone calls & emails to ensure timely, high‐satisfaction responses, and manage the upkeep and organization of our showroom reception area. Key Responsibilities Customer Service Responsible for delivering high level of Customer Experience in a showroom setting Excellent presentation and oratory skills Providing exceptional customer service and managing the client's journey Handle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand Standard Excellent persuasive and marketing skills Store Operations Actively organizing and managing the showroom reception area Ensure all clients F2F, Phone enquiry, emails are handled professionally and timely Ensure that store opening and closing process are executed according to SOP Working with other departments or staff to ensure customer satisfaction Monitoring processes and procedures to adhere to company standards and policies Reporting & Analysis Assist in preparing weekly / monthly Sales and Traffic data. Assist in executing promotional campaigns and marketing initiatives Accomplish other reporting tasks or KPI's as assigned by the Manager Job Specifications High school diploma or equivalent of a related field. Nitec/Higher Nitec Minimum of 3-5 years of experience in a customer facing role Strong customer engagement with the ability to address the clients professionally Excellent interpersonal and communication skills Ability to work in a fast‐paced environment and handle multiple responsibilities effectively Strong problem‐solving skills and the ability to ensure customer satisfaction Proficiency in SAP, Microsoft Office and POS system Attributes Customer‐focused with a passion for service excellence Strong organizational and multitasking skills Adaptability and ability to thrive in a fast‐paced environment Effective communication and conflict resolution skills High level of integrity and accountability Seniority level Mid‐Senior level Employment type Full-time Job function Other Industries Manufacturing #J-18808-Ljbffr

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