E-commerce Specialist

Roles & Responsibilities Our Team Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and provide global consumers access to new D2C experiences. Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide. We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace. The Job The E-commerce Specialist will be responsible for supporting the execution of Mighty Jaxx’s e-commerce strategy and event marketing across the APAC region (excluding China). This role will involve hands-on management of e-commerce and offline campaigns, e-commerce and campaign operations, and will collaborate with various internal teams to ensure the success of regional e-commerce initiatives. This role will cover both B2B and B2C segments, with a focus on B2C. Responsibilities 1. E-commerce for owned .com site (Shopify) E-Commerce Operations: Handle day-to-day operations for MJI (APAC ex CN), including order processing, customer service coordination, and platform maintenance Work closely with the regional logistics and customer service teams to resolve operational issues and improve customer satisfaction Ensure that the e-commerce platform operates efficiently and meets the expectations of APAC customers Managing product description updates, image uploads, product tagging and launch campaign setups on multiple backend platforms (eg: Shopify, Sanity, and other CMS platforms) E-Commerce Campaigns: Execute regional e-commerce campaigns for MJI (APAC ex CN), ensuring they are aligned with the global strategy Manage the localisation of campaign content to suit the preferences and behaviours of APAC markets Monitor and analyse campaign performance on Shopify and marketplaces, providing insights to the global team to optimise future campaigns E-Commerce Strategy Execution: Support the execution of the global e-commerce strategy by implementing daily operational tasks specific to the APAC region Collaborate closely with regional teams to ensure alignment with the global e-commerce strategy and adapt plans as needed for local markets Monitor site performance, including traffic, conversion rates, and customer feedback, to pinpoint opportunities for improvement E-Commerce Feature Enhancements: Collaborate on the testing and implementation of new e-commerce features and enhancements Provide feedback and suggestions to the global product management team to ensure that the platform meets the unique needs of the APAC markets Coordinate with technical teams to ensure smooth rollout and functioning of new features E-Commerce Reporting: Generate reports and key statistics to provide insights into the management team to drive data-driven decision-making and optimise business outcomes Track and analyse e-Commerce and marketplace sales performance, identifying trends and areas for growth. Prepare regular performance reports for internal stakeholders, highlighting key metrics and actionable insights Use data-driven insights to recommend and implement strategies to improve sales, conversion rates, and customer retention Marketplaces Operationalise strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targets Manage brand, store front and product listings and campaigns for Marketplace channels Develop effective marketplace