Head, Facilities

About the Home Chen Su Lan Methodist Children's Home is a Christian residential home in Singapore dedicated to caring for children and youths aged 5 to 21 from disadvantaged or vulnerable backgrounds. Established in 1968, we provide a safe haven where every child is nurtured holistically - emotionally, socially, academically, and spiritually - to grow into confident and responsible individuals. We welcome staff of all backgrounds who share our passion for serving children and families. About the role The incumbent is responsible for the strategic oversight and operational management of the Home's facilities and support functions. This role ensures that the Home operates efficiently, with a focus on safety, compliance, and creating a positive environment for both residents and staff. The incumbent will leverage best business practices to optimize cost-effectiveness, ensure adherence to government guidelines, and maintain a clean, safe, and comfortable living environment. The role also plays a critical part in ensuring safety and compliance across the Home's facilities, with particular emphasis on fire safety. The Head of Support Services also leads development initiatives, eg. Cyclical upgrading of buildings, supervise infrastructure projects, and ensure adherence to regulatory standards throughout project lifecycles. Key Responsibilities: A) Support Services Department Develop, implement, and continuously improve strategies, policies, and procedures to enhance the operational performance of the Support Services Team. Establish Key Performance Indicators (KPIs) for support services staff, regularly review performance, and implement mentoring programs to promote excellence. Provide leadership and guidance to ensure all staff are motivated, competent, and aligned with the Home's objectives. Plan duty roster of all employees, including contractors, in the Support Services Department to ensure adequate coverage, efficient use of resources, and fair distribution of workloads. Drive the development and support the implementation of new programs, initiatives, and projects (eg. Home's improvement, renovations) that lead to positive outcomes for the Home. Collaborate with both internal and external stakeholders and consultants to enhance Home's facilities and operational efficiency and outcomes. Prepare and manage the annual budget for the Support Services department, ensuring alignment with the Home's financial objectives. Regularly review vendor contracts and ensure procurement processes secure the best value for money for the Home's projects and purchases. Foster a positive, healthy work environment that promotes physical and mental wellness among staff. Ensure business continuity in Support Services Department B) Home's Facilities and Operational Management Ensure the efficient and smooth delivery of all support services related to the Home's facilities and operations, including but not limited to: Stock management and procurement of food, household items, toiletries, and residents' personal needs. Overseeing the environmental sanitisation and hygiene programme to maintain a high standard of hygiene. Management of housekeeping, laundry, facility repairs, landscape maintenance, and ensuring all areas are safe, clean, and functional. Ensure robust fire safety protocols are implemented, regularly reviewed, and compliant with statutory requirements. Oversee fire Safety Management, including active participation in the Fire Safety Committee. Oversee safety audits and risk assessments across all facilities, addressing gaps and implementing corrective actions. Management of indoor air quality to ensure a healthy environment for residents and staff. Transport management, ensuring vehicles are well-maintained and available for resident and operational needs. Oversee the review and renewal of vehicle insurance policies, ensuring all vehicles are adequately covered. Vendor and supplier contract management to ensure service delivery meets required standards and cost efficiency. Overseeing security operations and the management of guard services to ensure a secure environment. Coordination and oversight of audits conducted by government agencies, ensuring Support Services' and facilities compliance with all regulations. In particular, ensuring compliance with MSF licensing inspections across key operational areas, including: Fire Safety Protocols - Regular fire drills, maintaining unobstructed exit routes, and ensuring all firefighting equipment is in good working condition. Premises Maintenance - Keeping the environment safe, clean, organized, and conducive for residents. Food Hygiene Standards - Providing training on proper food handling practices and monitoring food expiry dates. CCTV System Maintenance - Ensuring all surveillance equipment is functioning and properly maintained. Security Measures - Implementing systems to monitor both pedestrian and vehicular movements effectively. Management and supervision of in-house project works, including planning, execution, and evaluation. Lead and supervise in-house project works and cyclical upgrading initiatives, ensuring timely execution, budget control, and minimal disruption to operations. Preparation and submission of all cyclical maintenance reports to Executive Director, ensuring the long-term upkeep of the Home's facilities. Collaborate with external consultants and contractors to ensure project compliance with building codes, fire safety regulations, and workplace safety standards. C) Resident Support Services Centralized purchasing of residents' personal effects, ensuring their needs are met consistently and promptly. Development and implementation of life skills programs during school holidays to promote residents' personal growth and independence. D) Other Duties Manage Donation-in-Kind processes, identifying needs, and coordinating with the Partnership Department to secure necessary donations. Provide support to internal and external events eg. annual charity golf and churches' fun fair etc. Actively collaborate with all internal stakeholders for effective delivery of holistic child outcomes. Perform any other duties assigned by the Supervisor. Requirement Certifications in relevant areas such as Occupational Health and Safety, Facility Management, or Fire Safety Management Bachelor's Degree/Diploma in Facilities Management, Business Administration, Operations Management, or a related field. Minimum 8 years of experience in facilities management, support services, or a related field, with a proven track record of leadership and management. Vast experience in managing budgets, vendors, and contracts. Strong leadership and management skills, with the ability to motivate and guide staff. Excellent communication, interpersonal, and problem-solving skills. Ability to prioritize tasks, manage multiple projects, and meet deadlines. Strong attention to detail, with a focus on safety, compliance, and quality. Ability to work collaboratively with internal and external stakeholders. Strategic thinking and planning skills, with the ability to drive innovation and improvement. Experience with cyclical maintenance reports and facilities management. Knowledge of government guidelines and regulations related to residential care. Certification in fire safety management, first aid, or other relevant areas. Willing to work beyond office hours.