Business Analyst

5 days ago

Singapore Shopee Full time

About The Team
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
As a Business Analyst, you may be allocated to a specific function such as Customer Service, Returns & Refunds, or Fraud. The exact area you will focus on will be determined before your joining, based on your knowledge and experience after assessment from the hiring teams.
Overview
As a Business Analyst, you will conduct quantitative and qualitative analysis of pain points and issues from current regional and local operations. You will drive root cause analyses and implement programs to improve user metrics. You will create dashboards and visualisations to present data for data-driven decision making, build data analysis models and reporting processes, and track the impact of initiatives. You will collaborate with product owners, developers, and local operations teams to deliver on user experience projects and present findings to stakeholders. You will also work with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities to enhance data management practices.
Responsibilities
Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics
Create clear and informative dashboards and visualisations to present data in a visually appealing manner, aiding data-driven decision-making
Build effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices
Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
Collaborate with various stakeholders, including product owners, developers, and local operations teams, to deliver on user experience projects
Present findings and recommendations to stakeholders in a clear and concise manner
Work with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities for enhancing data management practices
Requirements
Bachelor’s Degree in Business Analytics, Data Analytics or any other related field.
Professional experience in user-centric roles/organisations with strong analytical and problem-solving skills
Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
Experience/proficiency in SQL/Python
Ability to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platforms
Ability to view different aspects of a project from a macro perspective while having an eye for detail
Ability to communicate and coordinate processes and projects clearly and succinctly to internal and external stakeholders
Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals
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