Cloud Services

4 days ago

Singapore FEB PTE. LTD. Full time
Position Title: Cloud Services - Operations Staff & Sales Support
Location: Singapore
Employment Type: Full-time
Role Summary
We are seeking a detail-oriented and customer-focused Customer Success & Sales Support Executive to join our cloud services team. This role is central to ensuring smooth communication between our clients and internal teams, supporting the sales cycle, and delivering high-quality service throughout the customer journey.
You will assist potential clients in understanding our cloud solutions, help drive conversions, and provide after-sales support.
Key Responsibilities
Handle inbound customer inquiries via live chat, calls, and emails, ensuring timely and professional responses.
Understand and communicate the value of our cloud hosting, cloud server, email, security and acceleration products.
Provide basic technical guidance and recommend appropriate service packages based on customer use cases.
Support the sales team with order processing,

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