Service Support Executive | Up to $2.8K | 5 Days | Jurong East
1 week ago
Overview Job Title: Customer Service Officer Location: Jurong East Working Hours: Monday - Friday (8am-5:30pm)Salary: $2500 - $2800 with AWS & Variable Bonus Qualifications: Min Diploma; with relevant working experience Responsibilities Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system. Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality. Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials. Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards. Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements. How to Apply Interested applicants can send your resume to and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered. WA ME for more Customer Service Officer role Additional Information POH LI WEN REG NO: R THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279#J-18808-Ljbffr
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Jurong East, Singapore The Supreme HR Advisory Full timeOverview Customer Service Officer | Up to $2.8K | 5 Days | Jurong East - 0310Working Hours: Monday - Friday (8am-5.30pm)Location: Jurong East Salary: $2500 - $2800 With AWS & Variable Bonus With relevant working experience Min Diploma Job Responsibilities Manage inbound and outbound calls, emails, live chats, and other digital communication channels,...
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Jurong East, Singapore The Supreme HR Advisory Full timeCustomer Service Officer Working Hours: Monday - Friday (8am-5.30pm)Location: Jurong East Salary: $2500 - $2800 With AWS & Variable Bonus With relevant working experience Min Diploma Interested applicants can also send your resume to ( ) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service...
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