Desktop Support Engineer

Overview Minimum of 2.5 years’ experience in desktop support, strong communication and customer service skills, and a willingness to learn and grow in the role. Experiences in the following areas would be added advantage Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)Market Data Feed and Transaction Systems Service Administration IT Services (e.g., liaison with GO&T)Voice Communication Services (e.g., IPC, Avaya, Cisco)Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)Responsibilities Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services , including: Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)Market Data Feed and Transaction Systems Service Administration IT Services (e.g., liaison with GO&T)Voice Communication Services (e.g., IPC, Avaya, Cisco)Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades. Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients. Maintain inventory of software, hardware, and mobile devices. Execute hardware moves, additions, changes, and refreshes. Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements. Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards. Escalate issues to the next level of support when necessary and follow up to ensure closure. Participate in after-hours phone standby duty. Conduct morning floor walks to inspect the server room and video conferencing rooms. Requirements Must have min 2.5 years’ experience in Desktop Support Candidate needs to possess good communication and service-oriented personnel Candidate needs to familiar with the End-users computing environment and desktop support workflow. Able to perform basic network troubleshooting. Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS 1-year renewable Contract positions available Working Hours The requested Working Hours are between 7.30 am 8.00 pm, from Mondays to Fridays (Shift Work), and between 9:00 am to 1:00 pm on Saturday. The coverage hours exclude Sundays and Public Holidays. The Engineers shall provide 7x24 hours on-call standby support during non-working hours, including Saturdays, Sundays and Public Holidays. The Engineers shall response onsite within 2 hours upon activation. Assigned Engineers shall perform staggered-hour support daily. Internal The assigned resident engineers shall perform staggering-hour support (to be agreed by GM dept) as follows: Shift 1: 07:30 am to 04:30 pm, Mon Fri Shift 2: 09:00 am to 06.00 pm, Mon Fri Shift 3: 11:00 am to 08:00 pm, Mon - Fri Shift 4: Saturday @ 4-hour shift For shift 4, the Resident Engineers will be required to work 4-hour shifts on Saturday. The shift timing is dependent on business needs and planned in advance. #J-18808-Ljbffr