Guest Relations Officer | Claudine

17 hours ago

Singapore The Lo & Behold Group Full time

Overview
Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home. Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences. The group is recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to deliver unparalleled service and experiences to our guests.
Responsibilities
First point of contact for guests; greet guests promptly as they arrive at the restaurant
Manage reservations through phone calls, emails, and other forms of communications
Assist the Managers with seat plan arrangements for each service
Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to teammates for a personalized guest experience
Must keep up-to-date with product knowledge/seasonal produce and confidently answer guests’ questions over phone calls, emails, and other forms of communication
We love people who
Go above and beyond to make someone else’s day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Click on Apply or send your CV via Whatsapp to . If your application progresses to the next stage, we will be in contact to arrange an interview.
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