Retail Training and Development Associate
4 days ago
Client is within luxury retail.
Job Responsibilities:
Reporting to manager, SEA Training & Development supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Brand Experience in all stores in Singapore.
Support training strategy and implementation plan for Retail and Outlet stores, adapting global strategies/content as needed to align with the needs and priorities of the business.
Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs.
Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment.
Leverage and maintain online learning platform to ensure strong and effective implementation of foundational training programs and tangible impact on sales and KPIs.
Participate in store visits regularly to understand evolving in-store experience, store level opportunities and implementation considerations.
Support in the development of effective networks/mechanisms for training implementation (e.g., store/regional train-the-trainer initiatives).
Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business.
Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities.
Do store observations on weekends per month if required, once a month frequency.
Requirements:
Bachelor's degree with a minimum of 2-3 years of experience in relevant field.
Strong competency in creating engaging training content and learning tools.
Strong written and verbal communication and presentation skills.
Ability to develop and implement creative approaches to training programs that drive tangible results.
Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives.
Ability to analyze customer-related data and draw conclusions leading to improvement recommendations.
Ability to build effective cross-functional partnerships.
Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities.
Luxury brand experience a plus.
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