Service Delivery Manager, Service Leadership
1 week ago
Service Delivery Manager, Service Leadership NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. Responsibilities To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure To assist the Senior Managers to train and guide junior team members. Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Delivery Lead (DL) Notify/escalate critical issues or variations to service levels to Program Director / Delivery Lead (DL) Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the
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Public Service Leadership Careers
2 weeks ago
Singapore Public Service Division (Singapore) Full timeOverview The Singapore Public Service offers an attractive career proposition for those who seek to make a difference in service of Singapore and Singaporeans. To navigate a more complex and fast-changing environment, the Public Service welcomes leaders with diverse backgrounds to contribute their skills and perspectives to make a meaningful impact. If you...
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Service Delivery Manager, Service Leadership
5 days ago
Singapore Singtel Group Full timeService Delivery Manager, Service Leadership NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities,...
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Assistant Director, Service Delivery
1 day ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Senior Manager, Service Delivery
3 days ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
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Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]Lead and manage the Engineering Services (ES) team to oversee maintenance of Mechanical and Electrical equipment in the campus to ensure optimal operational efficiency, regulatory compliance, and future readiness while providing mentorship and guidance to enhance service delivery and team performance.[What you will be working on]Lead and...
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Senior Manager, Service Strategy
3 days ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.[What you will be working on]Policy Alignment...
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Senior Executive
1 week ago
Singapore Public Service Division Full time**What the role is** - The Leadership Development Cluster oversees the Leadership and Talent Development policies and approaches at the Public Service level, to achieve the following key outcomes: 1. Effective and High-Performing Leaders & Leadership Teams who deliver with excellence today and innovate for tomorrow 2. Leadership Corps with Greater Diversity...
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Singapore Public Service Division Full time**What the role is** - [Cluster’s Description] The Leadership Development Cluster oversees the Leadership and Talent Development policies and approaches at the Public Service level, to achieve the following key outcomes: - Effective and High-Performing Leaders & Leadership Teams that deliver with excellence today and innovate for tomorrow - Leadership...
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Manager/senior Manager, Service Delivery
1 week ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
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Manager, Service Delivery
5 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....