Export Sales Coordinator

1 week ago

Singapore Phoon Huat Pte. Ltd. Full time

Responsibilities Act as a key point of contact for assigned export accounts and ship chandlers, addressing inquiries and providing timely support. Prepare and process accurate quotations, proforma invoices, and sales orders in a timely manner. Provide comprehensive product information and ensure high standards of after-sales service to foster long-term partnerships. Maintain accurate and up-to-date records of all customer accounts, communications, and activities in the CRM system. Work closely with the operations, logistics, and finance teams to coordinate the end-to-end order fulfilment process for export shipments. Proactively communicate order status, shipping details, and documentation (e.g., BL, COO) to customers and internal stakeholders. Help resolve any issues related to shipment, delivery, or documentation to ensure a seamless customer experience. Monitor and report on trade flows, shipping trends, and competitor activities within assigned markets. Contribute to sales forecasting and budgeting processes with accurate data and insights. Assist in the management of contracts and maintain files of all trading terms and agreements. Identify and report on potential growth opportunities and new product needs based on customer feedback and market analysis. Provide regular feedback on product performance, pricing, and potential new product introductions to the management team. Prerequisites Minimum 5 years' experience in an export coordination, international customer service, or sales support role. Strong understanding of international trade procedures and documentation (Letters of Credit, Bill of Lading, Certificates of Origin, etc.). Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams. Highly organized, detail-oriented, and able to manage multiple tasks simultaneously in a fast-paced environment. Proficient in MS Office Suite (especially Excel) and experience with a CRM system. A problem-solving mindset and a proactive, customer-focused attitude. Fluency in English is essential; additional languages are a plus. #J-18808-Ljbffr

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