Restaurant Service Manager

1 week ago


Singapore ROSA ROSSA PTE. LTD. Full time

Rosa Rossa Pte. Ltd. operates multi-concept Japanese F&B outlets in Singapore. We focus on guest experience, efficient seat turns, and beverage-led revenue (incl. sake/shochu). We are strengthening FOH leadership to drive KPIs, training, and supplier-led promotions. Key Responsibilities Lead floor operations: reservations, queue/seat-turn management, mobile-order workflows, and service recovery. Set and improve service KPIs (average spend, RevPASH/seat turns, review ratings) and report weekly. Drive beverage sales (incl. sake/shochu ) through pairing, upselling, and staff training. Coordinate new product rollouts/promotions with Japanese Suppliers (materials often in Japanese); plan briefings and visual standards. Build SOPs/checklists; roster planning; coach supervisors and captains. Requirements 3+ years in restaurant service leadership (supervisor/assistant manager/manager). Business-level Japanese (read/write/speak) for operational communication. Job-related reason : product information, promotional materials, and supplier correspondence are frequently available only in Japanese . KPI ownership (sales, average check, labor productivity) and first-line complaint handling; comfort with review platforms. Strong communication and training capability; hands-on during peak. Working Arrangement Full-time, permanent. 5.5days/week. Cross-outlet coverage in the Orchard/Clarke Quay area. Salary SGD 4,500 - 8,000 monthly (commensurate with skills & experience). Final package confirmed in the written offer after the interview, based on leadership scope, KPI responsibilities, and deliverables.



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