Associate Cloud Engineer

Overview
Join to apply for the
Associate Cloud Engineer
role at
NTT DATA, Inc.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Responsibilities
Be the first point of contact for clients, ensuring IT infrastructure and systems remain operational.
Proactively identify, investigate, and resolve technical incidents and problems; focus on first-line support for standard and low-complexity incidents and service requests; aim to meet all service level agreements.
Monitor client infrastructure and solutions daily; identify problems and errors before or as they occur.
Investigate first-line incidents, determine root causes, and provide telephonic, ITSM ticket, or chat support as needed.
Perform routine maintenance activities such as patching and configuration changes to ensure smooth operation of client systems.
Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration).
Update existing knowledge articles or create new ones; seek opportunities to optimize work processes; support project work as needed.
Contribute to disaster recovery functions and tests to safeguard client data.
Ensure seamless shift handovers to maintain service continuity; report and escalate incidents when necessary; strive for efficient resolutions and a positive client experience.
Qualifications
Entry-level experience with troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Highly disciplined in handling tickets on a day-to-day basis; act promptly per defined SOPs.
Ability to resolve as many tickets as possible using knowledge articles or provided SOPs.
Good understanding of using ITSM tools.
Skill in planning activities and projects in advance and adapting to changing circumstances.
Client-centric approach, understanding requirements and ensuring a positive experience throughout the journey.
Ability to communicate and work across different cultures and social groups.
Proficiency in active listening techniques and refraining from interrupting.
Positive outlook at work, even in pressurized environments.
Willingness to work hard and put in longer hours when necessary.
A bachelor\'s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Workplace type: On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
#J-18808-Ljbffr