Senior Manager, Service Standards
2 hours ago
What the role is: The Customer eXperience Department (CXD) drives MOM's service excellence by leading efforts to raise the organisation's service quality and drive a strong service culture where officers embrace MOM's service principles in their work. What you will be working on: Key responsibilities include the following: Design and implement service culture programmes to embed MOM service principles and foster a strong service-oriented mindset in MOM officers. Develop and implement programmes to recognise and celebrate service achievements of MOM officers, including effective administration of the service-related awards. Conceptualise and execute service capability initiatives to raise service standards and enhance service delivery across MOM, including collaborating with stakeholders to identify capability gaps for continuous improvement. Manage communications and engagement initiatives to enable strong awareness of service-related initiatives for adoption across MOM. Monitor and evaluate the effectiveness of service culture and capability building programmes through performance metrics and feedback mechanisms. What we are looking for: Qualifications and Experience: Possess relevant working experience, preferably in service capability/service delivery. Personal Attributes, Competencies and Skills: Strong analytical, problem-solving and communication skills. Strong understanding of public service values and customer-centric service delivery. Experience in developing and delivering service culture and capability programmes. Excellent stakeholder management and influence skills. Good time-management skills and committed to delivering high-quality outcomes. Independent and self-motivated. Proficiency in all Microsoft Office applications and other digital or design tools such as Canva will be an advantage. About Ministry of Manpower Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore. #J-18808-Ljbffr
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Assistant Manager
2 weeks ago
Singapore NCS National Council of Social Service Full time[What the role is] To influence and nurture Social Service Agencies (SSAs) in delivering impactful services of high service standards which enhances the outcomes of service users. Includes leveraging on funding to push forth strategies that encourages SSAs to embrace service quality and accountability to their service users and funders. [What you will be...
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Senior Manager, Standards
1 week ago
Singapore Warner Bros. Discovery Full timeJoin to apply for the Senior Manager, Standards & Practices role at Warner Bros. Discovery Overview The Senior Manager, Standards and Practice APAC role is responsible for leading the strategic and operational requirements for content compliance in the region. Responsibilities include advising on compliance frameworks, content review, content versioning and...
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Senior Manager, Standards
2 weeks ago
Singapore Warner Bros. Discovery Full timeJoin to apply for the Senior Manager, Standards & Practices role at Warner Bros. Discovery Overview The Senior Manager, Standards and Practice APAC role is responsible for leading the strategic and operational requirements for content compliance in the region. Responsibilities include advising on compliance frameworks, content review, content versioning and...
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Senior Manager, Service Delivery
6 days ago
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Singapore Amazon Asia-Pacific Holdings Full time5+ years of experience in banking, payments and/or e-commerce companies within the Central Policy team in the UK and/or the EU; - Deep knowledge of APAC regulations, both within the Regulatory Compliance and Financial Crime areas; - Compliance and Risk experience, including knowledge of governance frameworks; - Proven experience in drafting Global Policies...
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Associate Inflight Services
1 week ago
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senior manager
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SERVICE OPERATIONS MANAGER
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Singapore Singapore Airlines Full timeThe Senior Executive/Assistant Manager HR Standards & Quality role at Singapore Airlines . Overview The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations. This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team's operational...
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Singapore Civil Service College Full timeResearcher/Senior Researcher, Service and Operations Management (IPAM) The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and partner with government ministries and agencies to develop people for a first‑class public...
