Insurance Broker Operations Excellence Manager

2 days ago


Singapore Randstad Singapore Full time

Insurance Broker Operations Excellence Manager Randstad is seeking a dynamic operational leader to build and manage the core Broker Enablement function for a prestigious, rapidly expanding global insurance brokerage. Role Overview This new leadership position will develop the operational engine that drives broker performance, efficiency, and client satisfaction through strategic team leadership and hands‐on process execution. Responsibilities Team Leadership & Development: Build and manage the Broker Enablement team, set clear KPIs, SOPs, and performance targets, and mentor team members to foster a high‐performance culture. Process Optimisation: Identify operational bottlenecks, streamline broker‐to‐ops workflows, and implement scalable solutions, including automation, to enhance efficiency. Stakeholder Collaboration: Serve as the key operational partner for senior brokers, underwriting teams, compliance, and finance. Operational Excellence: Oversee core broking operations, ensuring flawless execution, data integrity, contract compliance, and adherence to service standards. Reporting & Analytics: Develop and track key operational metrics, delivering actionable insights to senior management to support strategic decisions. Ideal Profile 5+ years of experience in insurance operations, broker support, or underwriting operations. 2+ years of proven experience in team leadership, management, or senior‐level mentoring. Strong knowledge of the commercial/specialty insurance ecosystem (Lloyd's market experience is a significant advantage). A proven track record of identifying and implementing successful process improvements; a Lean or Six Sigma mindset is highly desirable. Exceptional analytical skills and a data‐driven approach to problem‐solving. Outstanding communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels. Resilient, proactive, and solutions‐oriented mindset. Technical proficiency in core broking systems (e.g., Eclipse, PPL) and the MS Office Suite. What We Offer Opportunity to build and lead a core operational function within one of Asia's most established and fastest‐growing broking firms. High‐impact role shaping the firm's operational efficiency, team culture, and client delivery outcomes. Career path in a collaborative, accountable, and growth‐focused company that values specialist knowledge and innovation. To apply online please use the 'apply' function, or contact Josh Goh at . #J-18808-Ljbffr


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