Jeweler

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
Are you passionate about Luxury Jewelry? Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
The Jeweler performs a variety of technical and operational duties in regards to repairs and alterations for new and customer owned jewelry in the market. They will work with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform services using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. While also possessing a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will provide basic watch services of battery and strap changes and bracelet lengthenings and shortenings.
The Jeweler will report to the Director, Global Servicing and be based in our Warehouse.
Responsibilities
Perform servicing on all orders according to Tiffany & Co. standards.
Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix.
Productivity - Meet or exceed established productivity standards based on work mix and role.
Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.
Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging.
Meet with clients as requested to answer client questions and assist with alteration needs.
Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management
Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.
Qualifications
Minimum 2 years of experience
Soldering experience
Laser welding experience
Diamond setting experience
Strong attention to detail
Customer service orientation
Ability to converse professionally with clients and have a professional appearance
Strong initiative and the ability to work without constant direction
Ability to inspire trust, fairness, integrity, and professionalism
Ability to work with cross functional teams
Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
Preferred Qualifications
Degree from jewelry technical/design program
Completion of Graduate Gemology degree or completion of courses
Luxury Retail Experience
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