GTS - End User Services, Workplace Technology Engineer, Engineering & Solutions, Mgr/AVP

Roles & Responsibilities

Description of Responsibilities

• Deploy, configure, and manage System Center Configuration Manager (SCCM) for software distribution, operating system deployment, and patch management.
• Monitor SCCM infrastructure for performance and reliability, troubleshooting issues as they arise.
• Develop and maintain documentation for SCCM processes, configurations, and best practices.
• Conduct regular assessments of endpoint firmware vulnerabilities and coordinate remediation efforts.
• Monitor and assess the effectiveness of dynamic watermarking solutions to protect sensitive documents and make recommendations for improvements.
• Utilizing tools for automated deployment, such as Microsoft SCCM, Intune, JAMF, or similar solutions.
• Participate in EUS projects including Windows Image upgrades, Microsoft 365, MacOS optimisation, and implementation of virtual desktop environment.
• Develop processes for cloud migration, configure Intune Conditional Access and compliance policies for better endpoint protection.
• Monitor security alerts and incidents related to endpoint security, configuration management, and cloud services.
• Participate in incident response activities, including investigation, containment, and recovery.
• Collaborate with IT teams, compliance, and risk management to ensure alignment on security policies and procedures.
• Implement and manage workplace technology and automation infrastructure to ensure stability and performance.
• Address audit findings by refining existing processes and/or endpoint compliance policies.
• Stay current with industry trends, emerging threats, and best practices in endpoint security, cloud services, and configuration management.
• Recommend and implement improvements to existing security processes, tools, and technologies.
• Providing technical support for desktop users, troubleshooting hardware and software issues.

Qualifications - External

Job Qualifications/Requirements

• Bachelor's degree in IT and 5-7 years' experience in end user computing and desktop engineering role within a Banking or FI industry.
• Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains
• Experience in developing reporting dashboard for hardware asset management.
• Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365, MDM / Intune and software packaging.
• Added advantage if possessed knowledge in endpoint compliance and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite).
• Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
• Strong attention to details and highly motivated
• Experience-centric and able to communicate concisely and clearly with non-IT-savvy users
• Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
• Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player with collaboration skills.
• Skills to manage multiple projects and prioritize tasks effectively.
• Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Jamf Certified Technician).
• Excellent problem-solving and communication skills.

Tell employers what skills you have
Microsoft 365
MacOS
Remediation
Dashboard
Windows Intune
Investigation
Application Packaging
Reliability
Microsoft security patch deployment
Configuration Management
Packaging
Firmware
Attention to Details
Windows
Cloud Services
System Deployment
Troubleshooting Hardware
CISSP

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