D10 Ardmore, Bukit Timah, Holland Road, Tanglin, SG
3 days ago
Roles & Responsibilities We are a small, high-end omakase restaurant seeking a hands-on Floor Manager to lead front-of-house operations. Lead daily FOH service for an 8-seat counter, ensuring smooth omakase pacing and exceptional guest experience Host and seat guests, manage service flow with the kitchen, and handle VIP & guest recovery Train, coach and roster Service Crew / Runners / Captains; run pre-service briefings and service standards Manage reservations and prepayments (TableCheck) including deposits, dietary needs, corkage and special requests Oversee cashing-up and end-of-day reports; basic inventory for beverages and disposables Uphold hygiene & safety standards; prepare simple incident reports when required Work rostered shifts aligned to business needs (evenings, weekends, public holidays) Requirements Bilingual: Fluent in English and Chinese (Mandarin) in order to communicate with Mandarin-speaking guests and vendors, and to manage Chinese-language reservations and supplier documents 3+ years’ FOH leadership in fine dining or omakase; calm under pressure and guest-centric Confident with guest recovery, VIP handling and service etiquette System-savvy: TableCheck (or similar), iPad POS, Ayden/online payments; basic G-Suite/Excel Strong people leadership, coaching and communication; punctual and detail-oriented Able to work nights/weekends/PH as rostered Good to Have Sake/Wine service knowledge (SSI/WSET Sake or equivalent) Basic Japanese hospitality terms Workplace Details Location: Conrad Singapore Orchard (Orchard/Tanglin) Typical service windows: Lunch 10:30–15:00 (Wed/Thu/Sat/Sun); Dinner 17:30–22:30 (Tue–Sun) — rostered What We Offer Competitive salary with service charge and performance incentives Staff meals, uniform, medical benefits, annual leave Clear pathway to Assistant Restaurant Manager / Restaurant Manager Tell employers what skills you have OutlookSponsorshipAccounts PayableTeachingArrangingVenture CapitalDrawingGrantsFinancial AnalysisCommunication SkillsOffice SoftwareAdministrative SupportCateringJapaneseFixed AssetsHospitality
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