Customer Relations Officer

2 weeks ago


Singapore Catalyst Talent Strategy Consulting Full time

Customer Relations Officer (contract renewable) - Singapore - Transport Job Openings Customer Relations Officer (contract renewable) - Singapore - Transport About the job Customer Relations Officer (contract renewable) - Singapore - Transport About The Client You would most probably be a customer of our client. They play an important role in Singapore's public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class. Scope of Position Responsibilities Attend to enquiries, primarily incoming calls through the hotline or other channels such as email Understand customer's needs and provide quick, accurate and satisfactory answers to their queries Ensure proper recording of conversation with customers in the call centre system Meet/exceed all individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Other ad hoc duties as assigned by Team Leaders or Supervisors Requirements Has previous experience in call centre is highly preferred or customer service experience A team player with good interpersonal and communications skills Self‐motivated and able to work independently with minimal supervision Able to work during weekends and perform OT when necessary Salary Range Basic + Transport Allowance + AWS + VB Working Hours Working hours: Shift work, required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH About Us Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016. #J-18808-Ljbffr



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