Front Office Shift Leader

1 week ago

Singapore IHG Hotels & Resorts Full time

Join to apply for the Front Office Shift Leader role at IHG Hotels & Resorts . As Front Office Shift Leader, you are responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist in creating a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction. Day-to-day responsibilities include: Conducting effective shift briefings to inform team members about daily hotel activities and operational requirements Supervising the use of public address system and group bookings Maintaining guest and local events information Supervising cashiering activities Assisting and handling serious guest complaints Compiling occupancy statistics Assisting superiors with team member-related matters to ensure high productivity levels Building rapport and strong relations with the Front Office team Ensuring all procedures are conducted safely and according to policies, procedures, and guidelines Familiarity with property safety, first aid, fire, and emergency procedures; operating equipment safely and sensibly Logging security incidents and accidents in accordance with hotel requirements Requirements: Singaporeans and Singapore Permanent Residents only A minimum Diploma qualification At least 2 years of relevant work experience Fluency in spoken English; knowledge of an additional language is a plus Strong knowledge of Singapore and recommended places for business travelers/tourists Quick-witted and adaptable in a fast-paced environment Pleasant personality with strong interpersonal skills Ability to work rotating shifts — Morning, Afternoon, and Night (5-day work week, 9.5 hours per shift including 45-minute meal break)What we offer: We provide everything needed to succeed, including a competitive salary, full uniform, impressive room discounts, and top-tier training. We foster an inclusive culture where everyone’s differences are celebrated, and colleagues are encouraged to bring their whole selves to work. IHG Hotels & Resorts is committed to equal employment opportunities and supporting wellbeing through our myWellbeing framework. Join us and be part of our global family. If you believe you're a great fit even if you don't meet every requirement, we encourage you to apply and start your journey with us today. #J-18808-Ljbffr

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