End User Services Engineer | Singapore, SG
22 hours ago
End User Services Engineer AIA Singapore Private Limited Singapore
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Posted:
15 hours ago
Type:
Permanent
Salary:
Competitive
Do meaningful work with us. Every day.
At Amplify Health, we're looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.
Where you would add value
The purpose of this role is to provide day-to-day operation of End User Technology support to Amplify Health Asia employees. The scope of technology is computing, mobile and AV. Consistent, accurate and timely technology support are critical to ensure that Amplify Health can operate as designed. The End User Technician role represents the 'face' of Corporate IT support for users and success in this role will help to build up a world-class employee experience for our organization.
How you would make a difference
Excellence in communication and monitor the level of service delivery
Showcase level of expertise by providing satisfactory explanations and solutions to executive technology questions and issues
Keep clear records of all activities in the Technology Support team and present them to management upon request for evaluation
Strong knowledge on the front-end operation of M365, Edge Browser / MS Teams
Familiar with collaboration tools (MS Teams, Zoom)
Maintain a world-class service for Technology Support with high-level end user satisfaction
Take measures of user's expectation to control all effects that may arise from user's technology problems and complaints to avoid escalation
Develop strategies to tackle issues to have a backup plan where a particular strategy might not be effective
Deliver operational on-site and remote support for online events, such as large-scale video conferences, online presentations, and webinars
Maintaining and troubleshooting audio, video, lighting, and other related equipment
What you need to be successful
Work Independently
Previous executive technologies support experience for at least 5 years (Investment Bank or trade floor experience preferred)
Experienced in handling executive technology requests, capable of ensuring user satisfaction through accurate troubleshooting
Attainment of objectives and adherence to deadlines and procedures of works
Full technical capability in responsible areas
Problem-solving skills
Effective communication skills
Good business knowledge
Technical training techniques
Communication Requirements
Internal (80%)
This position will communicate with departments in Group Office, including IT, Compliance and IT Finance, etc. The position requires communicating effectively with working-level people as well as department heads.
External (20%)
This position will communicate with vendors over product selection, delivering solutions, exploring solutions to meet business demand, and troubleshooting, etc.
Common Requirement
Develop internal networks and maintain excellent relationships with colleagues across AIA
Engage stakeholders in both Group Office and LBU effectively
Exceptional interpersonal skills and able to gain confidence and respect of senior-level executives
Relay and gain acceptance of complex technical solutions to all types of audiences
Listen, challenge with empathy, decide and execute
Express complex issues and opportunities in clear and simple terms
Excellent written and verbal communication skills in English
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of the incumbent so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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