Microsoft Dynamics Consultant
4 days ago
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Overview
We are seeking a
highly motivated and experienced AMS Lead
to oversee
Application Maintenance and Support (AMS)
operations for multiple
CRM projects in the banking domain , built on
Microsoft Dynamics 365 .
The ideal candidate will be responsible for ensuring the
stability, performance, and continuous improvement
of CRM systems that support core banking operations. This role requires
deep expertise in Microsoft Dynamics CRM , a strong understanding of
banking business processes , and a proven track record of leading
cross-functional onshore/offshore support teams .
Responsibilities
AMS Delivery & Operations
Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
Ensure timely resolution of incidents, service requests, changes, and problem tickets in line with SLAs.
Oversee environment stability, application health checks, and capacity planning for Dynamics CRM systems.
Client & Stakeholder Management
Serve as the primary point of contact for business and IT stakeholders on all AMS-related matters.
Conduct regular service reviews, incident trend analysis, and performance reporting.
Collaborate with CRM functional leads, business analysts, and development teams to align AMS support with business needs.
Lead and manage onsite/offshore AMS support teams, ensuring effective communication, knowledge
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