Senior Executive/Executive, Service Experience

1 week ago

Singapore Resorts World Sentosa Full time

Senior Executive/Executive, Service Experience & Training Support the design, development, and delivery of training programs and talent development initiatives to enhance employee capabilities and service excellence. Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans. Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture. Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization's service culture. Job Requirements Diploma/Degree in Human Resource Development or relevant field with 1-3 years of relevant experience. Strong skills in coordination, facilitation, and project management. Comfortable with data analysis, reporting and presenting findings. Familiar with e-learning or multimedia content development tools (an added advantage). Seniority level: Executive Employment type: Full-time Job function: Training Industries: Entertainment Providers and Hospitality #J-18808-Ljbffr

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