Meal Service Attendant

Roles & Responsibilities Primary Responsibilities 1. Serve main meals, beverages, snacks, and supper to patients across inpatient wards. 2. Collect return trays after nurses verify patient intake. Dispose of meal slips, clear debris, and ensure proper segregation of Halal and Non-Halal trays, crockery, and cutlery in the Food Trolley. 3. Collect patients’ water jugs and cups, wash them, and refill with fresh water daily. 4. Wash and dry ward crockery following strict protocols after serving tea breaks to private class patients. 5. Take meal orders for the next day (breakfast, lunch, dinner) and update the eMenu system within cut-off time, ensuring all dietary restrictions and conflicts are addressed. 6. Record, monitor, and compile data on meal service timings, tray returns, spillages and late trolley arrivals for operational audits, escalation, and service KPI tracking. 7. Attend to real-time patient meal feedback, resolve minor service issues independently, and escalate complex dietary complaints to supervisors. 8. Maintain clear communication with ward nursing teams to coordinate meal services and resolve any issues promptly. 9. Monitor and log incidents, ensuring all feedback and observations are documented through internal reporting platforms. 10. Maintain ward pantry hygiene and inventory, including cleaning and sanitising service equipment. 11. Collect and transport ration supplies weekly from the central kitchen store and restock pantry items in assigned wards. 12. Handle unplanned scenarios such as relief coverage for absent staff, short-notice redeployment to other wards, and ad-hoc tasks requested by nursing teams. 13. Perform all duties in strict compliance with patient safety, workplace safety, and infection control protocols. 14. Carry out any other responsibilities assigned by the Meal Service Team within the scope of hospital food services. Requirements 1. Prior experience in frontline healthcare, food & beverage, or customer service roles preferred. 2. Able to read, write, and communicate effectively in basic English to interact with patients and clinical teams. 3. Physically fit and mobile to manage prolonged standing, walking across wards, and pushing bulky food trolleys 4. Willing to undergo general medical assessment and complete all required vaccinations. 5. Comfortable working in isolation wards, including donning and doffing of Personal Protective Equipment (PPE) for each cohort room entered. 6. Competent in using basic IT systems for data entry and navigation of internal platforms (training provided). 7. Strong situational awareness and the ability to work independently under time pressure in a hospital environment. 8. Flexible to accommodate last-minute roster changes due to team absences or emergency coverage, with readiness to be on standby for activation. 9. Confident in managing patient-facing complaints and coordinating expectations among nursing staff, dietitians, kitchen teams, patients, and next of kin. 10. Able to frequently cover unmanned stations in high-demand wards. 11. Capable of maintaining strict compliances in terms of food safety, patient safety, infection control, and timing protocols. 12. Able to work on weekends and public holidays as part of the planned roster. Work arrangements available: 1. 6 days’ work week inlcuding weekends & PH 2. Rotating Shifts Tell employers what skills you have WaterFood SafetyAbility To Work IndependentlyHousekeepingWorkplace SafetyInventoryHealthcareInfection ControlPatient SafetyData EntryPhysically FitPressureAuditsFurnitureNursingCustomer Service