Sr. Enterprise Account Engineer, Media Specialist

Job ID: | Amazon Web Services Singapore Private Limited
Media Specialist EAEs work across all AWS Elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment, and acceptance phases of projects to deploy enterprise video workflows. Along with a Media Specialist TAMs, the Media Specialist EAE role assists in driving long-term success for key enterprise accounts. The EAE develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers achieve operational reliability, resiliency, and scalability. Depending on customer needs, they may work closely with Media Specialist Solutions Architecture or AWS Professional Services teams, with the EAE focusing on operational success. The EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a Media Specialist EAE is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Most importantly, Media Specialist EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with ongoing support and operations delivered throughout the lifespan of the customer.
As a Sr. Media Specialist EAE, you will:
Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts.
Participate in the on-boarding and off-boarding requirements of assigned key customers.
Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
Interface with customer project managers and technical owners to understand key technical and operations requirements.
Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success.
Work with Engineering managers to ensure delivery of product features to meet customer technical requirements.
Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations, to verify technical integration of products into customer workflows.
Effectively communicate with technical leads internally and at key accounts, across, up, and down both organizations.
Work with designated support engineers to raise the customer experience bar with 24x7 support, including establishing and facilitating customer-specific training to ensure a high customer support experience across the team.
BASIC QUALIFICATIONS
- Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.

• 3+ years experience using the public cloud as a developer, architect, systems engineer, or technical implementer.
• 3+ years' experience in systems engineering or technical operations support, with some customer-facing responsibilities.
• 3+ years' experience (and demonstrated credibility) working in a technical role within a software engineering-focused business.
• 3+ years of experience in video compression, packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file-based workflows.
• Ability to travel up to 10%, primarily regionally.
  PREFERRED QUALIFICATIONS
  - Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.
• Experience with Cloud Computing, especially Amazon Web Services.
• Ability to understand and communicate business and technical needs.
• Excellent communication skills including facilitation, negotiation, and conflict resolution.
• Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance.
• Ability to interact with and influence technical personnel at all levels.
• 4+ years software engineering experience.
• Familiarity with one or more Linux-based scripting language (e.g. Python, Bash, JavaScript, etc.) or object-oriented programming languages (Java, C++, C#).
• Experience with CentOS or RedHat Linux distributions.
• Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront, Akamai, EdgeCast, Level 3, Limelight).
• Willingness to work closely with customers during live events, including nights and weekends.
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  Posted:
  December 20, 2024 (Updated 7 days ago)

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