Manager-Japanese Speaker

We are looking for a Japanese Speaking Clinic Manager who able to carry role requiring a blend of operational expertise, strong leadership, and human resource management skills within a clinic setting.
This Manager will also do role as a Medical Interpreter serves as an interpreter for the patients and team members and supports the operations of clinic. Convey medical information between speakers of Japanese and English languages.
I. Clinic Operations & Administration Management
The core of this role involves overseeing the day-to-day running of the clinic to ensure efficiency, compliance, and high patient satisfaction.
Operational Excellence: Develop and implement policies, procedures, and systems to optimize
patient flow
and enhance
customer satisfaction .
Possess excellent knowledge of
clinic services, procedures, billing processes , and various
insurance coverages
(cash-paying and panel clients) for seamless transactions.
Proficiency in managing and troubleshooting the Clinic’s
electronic medical record (EMR) and medicine systems .
Monitor compliance with and effectiveness of established standards and work processes.
Ensure
adequate supplies, stationery , and
well-maintained, functioning equipment .
Oversee facility maintenance, cleanliness, and overall ambience.
Knowledge and adherence to
RINGHISO procedures
for purchasing.
Prepare and update
monthly duty rosters .
Maintain and update the
Policy and Procedure Manual .
Quality & Compliance: Ensure team members adhere to
OMOTENASHI principles
for superior customer service.
Address and resolve
complaints
from team members, visitors, patients, and physicians.
Monitor and ensure timely and appropriate responses to
patient inquiries
via email and LINE.
Practice sound decision-making, effective problem identification, and conflict resolution.
Regularly collect and review operational data, variances, incidents, and issues.
Report/feedback on operations and projects regularly to Management using
HORENSO .
Knowledge of
legal issues
in clinic operations and ensuring
compliance with regulatory agencies .
Uphold
patient rights and confidentiality .
Immediately report any potential
medical-legal issues
to Management.
II. Team Leadership & Motivation
This position requires a strong leader who can guide and inspire their team to achieve organizational objectives.
Communication & Direction: Clearly communicate organizational
goals, targets, and objectives
to the team.
Define expectations clearly.
Regularly provide
feedback
to the team.
Coaching & Development: Lead
team meetings .
Coach and mentor
team members.
Resilience: Maintain personal effectiveness under pressure.
Inspire confidence and motivation within the team.
III. Performance Management
The role is responsible for ensuring the team performs at its best, from hiring to ongoing development and evaluation.
Competency & Quality Assurance: Ensure team member competencies align with their job scope to deliver
safe, efficient, and quality standards of care consistently .
Staffing & Onboarding: Participate in
interviewing new hires .
Orient new team members
to the organizational philosophy, goals, vision, and Employee Handbook.
Ensure new team members acquire job competencies by providing a conducive learning environment.
Monitoring & Evaluation: Monitor
team members' attendance and performance .
Conduct
annual performance evaluations
and maintain performance notes every six months.
Performance Improvement & Discipline:Counsel team members for poor performance .
Recommend disciplinary actions to management when necessary, following clinic policy.
Set goals with team members for performance improvement, including action plans, time frames, and follow-up.
Education Requirements
Primary:
A
Bachelor's Degree
is typically the minimum requirement.Strong preference for degrees in
Healthcare Administration, Business Administration, Nursing, Public Health , or a related field.
For a nursing degree, being a
State Registered Nurse
would be highly beneficial, and often a requirement for managerial roles that involve clinical oversight or direct patient interaction.
Advantageous:
A
Master's Degree
(e.g., Master of Healthcare Administration (MHA), Master of Business Administration (MBA) with a healthcare focus, or Master of Public Health (MPH)) would be a significant advantage, particularly for career progression and managing more complex operations.
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