Administrative Executive WZ

3 days ago


Singapore Housing & Development Board Full time

Overview Administrative Executive WZ (Lease Administration) – Admin Executive - Housing Services (Lease Administration). Responsibilities Assist Managers in monitoring and updating cases with irregularities to ensure leases are in order Conduct preliminary eligibility checks for inclusion and deletion of occupier applications, including ensuring supporting documents are in order and making recommendations to Managers on case eligibility Carry out administrative duties required in lease admin transactions to facilitate timely case completion, including updating debarment records, handling legal documents, scanning documents, and case creation Prepare and draft standard replies to flat owners/solicitors regarding refinancing of mortgage loans, supporting documents for Lease Admin processes/applications, and general enquiries on Lease Admin policy on transmission and renting out of flats/bedrooms Draft replies for external parties' standard requests for information or customers' requests to update particulars Provide support in zone-level upgrading polling activities such as Home Improvement Programme What We Are Looking For Passionate about delivering customer service and have customers at the heart of our service delivery Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided)Proficient with written and verbal communication Ability to handle sensitive information with discretion Good organisational and time management skills Empathetic and agile in responding to difficult customer situation Motivated, proactive and is an excellent team player Successful candidates will be offered a 1+1 year contract. Details Seniority level: Not Applicable Employment type: Contract Job function: Customer Service Industries: Government Administration #J-18808-Ljbffr


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