This is an IT support group | Client Relations Unit Support Staff
1 week ago
Job Description
The Client Relations Unit Support Staff will serve as an integral front-facing ambassador between members of the public and SINDA in addressing their queries, needs and always ready to go the extra mile.
Responsibilities
Ensure Positive Client Experience
Manage the day-to-day client service operations across all modes – calls, emails, and walk-ins.
Maintain a positive, empathetic, and professional attitude towards clients at all times.
Provide accurate and complete information regarding SINDA’s wide programmes.
Have a positive and meaningful interaction with clients and have their needs adequately met.
Respond to client service issues and follow-ups to ensure resolution in a timely manner.
SINDA Fund Administration
Assist in the smooth administration of contributions to the SINDA Fund.
Engage with stakeholders and the community on SINDA Fund matters.
Ensure that applications are processed in a timely manner.
Data Accuracy & Reporting
Ensure that all client service activities are recorded accurately and within stipulated guidelines.
Ensure full accuracy and completeness of data.
Others
Provide other related duties as management requires.
Interested candidates are invited to send their resumes with current and expected salary information. Only shortlisted candidates will be notified. We thank all applicants for their interest.
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