Work from home

2 weeks ago


Singapore TIME's Group Full time

Work From Home: Customer Service Executive - Live Chat Join Our Alpha Iota Family, Where Everyone Wins Exciting Work-from-Home Opportunities Learning & Development Programs to Upskill Yourself Lucrative Salary Package Health and Wellness Perks & Benefits Motivating and Supportive Teams What would you be doing: Retain existing customers by building good rapport and providing customer satisfaction. Deliver excellent customer service to customers via live chats. Provide accurate information on products and services to customers. Consistently meet individual and team KPIs and goals. Maintain a high degree of integrity and confidentiality – keeping customers’ information secure. To be successful in this role, you will need to have: At least 1 year of live chat customer service experience. Able to converse and write well in English, Mandarin, and Bahasa Malaysia. Critical thinking skills with a focus on issue resolution and customer satisfaction. Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined. Computer literate and proficient in using Windows OS, MS Office, and Google Applications. Must have own laptop (with i5 Processor and 16 GB RAM / equivalent) and good internet connection. 9 working hours with 5 days of rotating shifts including night shifts, weekends, and public holidays. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Shift Rotation every 2-3 months: Morning (8 AM - 5 PM) Mid (4 PM - 1 AM) Night (11 PM - 8 AM) At Alpha Iota, we're not just a BPO company – we're your strategic partner for success We're on the lookout for individuals with the courage to embrace challenges, find inspiration, and strive for greatness to join our team. Perks and benefits: Medical WFH, Bonus, Maternity/Paternity/Compassionate Leave. #J-18808-Ljbffr



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