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Customer Focus Executive
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Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre. Responsibilities Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries Build strong relationships with clients by providing timely updates and proactive communication Work with operations teams, vendors, and carriers to ensure on‐time pickup, transit, and delivery Monitor shipments and provide real‐time status updates Handle customer concerns professionally, aiming for swift and effective resolution Ensure all shipping documents comply with customs and regulatory requirements Process invoices accurately and in a timely manner Coordinate with the finance team to resolve discrepancies or adjustments Assist the sales team with client follow‐ups, rate quotations, and post‐booking coordination Maintain accurate customer and shipment records for operational and audit purposes Suggest and support continuous improvement efforts across customer experience and operations #J-18808-Ljbffr