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User Experience Designer

3 weeks ago

Singapore Space Executive Full time

Overview Help shape meaningful, end-to-end experiences across high-impact digital services and products. We're looking for a senior service designer who can uncover deep user insights, translate complexity into clarity, and guide cross-functional teams toward delivering seamless, human-centred experiences. What You'll Do Lead user research across diverse audiences using interviews, surveys, usability testing, A/B testing, and other methods to understand behaviours, needs, and pain points. Analyse and synthesise data into actionable insights, clear narratives, and compelling recommendations. Facilitate ideation workshops and apply design thinking to uncover opportunities and shape innovative service concepts. Create service design artefacts such as journey maps, blueprints, and process flows to visualise current and future states. Translate insights into user stories and collaborate with product owners and developers to prioritise features and refine backlogs. Mentor and upskill team members in service design methods, tools, and best practices. Define and monitor key metrics to evaluate service effectiveness and guide continuous improvement. Qualifications Strong experience as a UXUI designer, service designer or user researcher on complex, multi-stakeholder digital projects. Proven ability to write clear, actionable user stories and work effectively in agile product teams. Skilled in planning and conducting research using varied qualitative and quantitative methods. Proficiency with design tools such as Figma, Miro, and/or Adobe Creative Suite. Ability to lead workshops, communicate insights persuasively, and influence decision‐making across disciplines. Experience mentoring others and contributing to design standards, best practices, or capability‐building initiatives. A systems‐thinking mindset, strong storytelling skills, and the ability to make sense of ambiguity and complex problem spaces. Relevant training or certification in service design, UX, HCI, or related fields. Seniority Level Mid‐Senior level Employment Type Full‐time Job Function Information Technology Location Kallang, Central Singapore Community Development Council, Singapore #J-18808-Ljbffr