
Financial Crime Prevention Specialist
5 days ago
Job Description
About The Role
We are seeking proactive and service-oriented individuals to join our Contact Centre team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.
The ideal candidate should have a strong passion for customer service and a keen eye for detail. With full training provided, no prior experience is required, but call centre, banking, or anti-fraud investigation experience is highly valued.
Key Responsibilities:
- Handle inbound calls professionally and resolve customer queries efficiently.
- Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
- Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
- Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
- Guide customers on
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