Financial Crime Prevention Specialist

5 days ago


Singapore beBeeFraudPrevention Full time

Job Description

About The Role

We are seeking proactive and service-oriented individuals to join our Contact Centre team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.

The ideal candidate should have a strong passion for customer service and a keen eye for detail. With full training provided, no prior experience is required, but call centre, banking, or anti-fraud investigation experience is highly valued.

Key Responsibilities:

  • Handle inbound calls professionally and resolve customer queries efficiently.
  • Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
  • Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
  • Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
  • Guide customers on


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