Customer Service Executive

Title: Customer Service Executive (DSC/ET)Job ID: 16841Location: Defence Technology Towers, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange. Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers. About our Line of Business – eServ Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth. Together, We Can Make A Significant Impact You will work as part of the National Service Registration and Enlistment team to analyse, investigate and coordinate with stakeholders to manage cases. You would also need to interact with appellants to clarify information, provide advice, instructions and manage expectations. You will be required to prepare submission and reports, and to make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure. Be Part of Our Success Receive cases, analyse the background and follow up actions required Communicate with appellant where required, and with internal stakeholders for necessary actions Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows. Conduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps. Support, conduct audit and track submission of reports. Provide clear and concise advice and responses to the queries raised via phone call and/or email. Carry out administrative tasks to ensure processes are complete. Qualities We Value Track record of customer service experience and competency Excellent communication and interpersonal skills Strong analytical and problem solving skills Proven leadership skills will be an advantage Meticulous with keen attention to details, highly disciplined, service-oriented and good team player Proficient in Microsoft Office applications (Excel & Word)Minimum Polytechnic Diploma Our Commitment That Goes Beyond the Norm Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated. Meaningful work and projects that make a difference in people's lives. A collaborative workplace that endeavours a balanced work-life. Competitive remuneration and comprehensive benefits. #J-18808-Ljbffr