Associate network analyst
3 days ago
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80 M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2 C platforms.
The Opportunity:
If you think you could support Visa as a GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.
The Work itself:
As a member of the Global Network Operations Centre (GNOC) team, the Application Support is the in-shift detection, notification, and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware, and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, and many other Payment products and services.
Essential Functions
The Skills You Bring:
Good understanding of customer topology and potential work-around scenarios (obtained through OJT) to mitigate client impact.
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
Basic understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.
Work Hours
This position requires the candidate to work 12-hour shifts during the day (with a 2-week rotation). When scheduled, the candidate would be required to work weekends and public holidays.
Qualifications
Basic Qualifications
Sound understanding and working knowledge of routing protocols such as BGP, EIGRP, IS-IS, and OSPF.
Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.
Good knowledge of Solar Winds, Netcool, or other fault monitoring toolsets.
Good knowledge of Service Now or other incident and change management tools.
Broad knowledge and background on TCP/IP, MPLS, WAN, LAN, SDWAN, and Cloud technologies.
Good knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS, and Ethernet carrier transports.
Ability to interpret firewall logs and look for specific permission or denial of source IPs to a specific destination in support of troubleshooting.
Experience on Packet analyser, Network discovery tools like Thousand Eyes, Netbrain, Wireshark.
Basic load balancer knowledge.
Previous experience in Network Operations.
Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
MS Office suite proficiency.
Preferred Qualifications
Preferred: Diploma or equivalent experience.
Preferred: ITIL certification.
Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.
Desirable: Any experience of network automation especially toolsets such as Python or Ansible.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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