Executive, Quality Assurance

Overview

Join to apply for the Executive, Quality Assurance role at SATS Ltd. (Country Foods, a frozen meat trading company). You will play a critical role in ensuring that all products and processes meet food safety, quality, and regulatory standards. Responsibilities include monitoring cold chain compliance across suppliers, service providers, storage, and transportation; supporting audits and inspections; managing customer complaints related to product quality; and handling food safety incidents. You will maintain thorough documentation to ensure traceability and transparency throughout the supply chain. This role requires strong attention to detail, a solid understanding of food safety systems and cold chain management, and the ability to collaborate effectively with cross-functional teams across multiple locations.

Key Responsibilities

• Assist the QA Manager in ensuring full compliance with regulatory requirements, industry best practices, and company food safety and quality standards.
• Support QA initiatives aimed at improving food safety and quality assurance processes across operational workflows, contributing to process optimization and regulatory compliance.
• Conduct onsite quality inspections at receipt, storage, and dispatch areas, focusing on cold chain management to ensure compliance with food safety standards and regulatory requirements.
• Analyze inspection results to assess the performance and compliance of suppliers and service providers, ensuring alignment with food safety standards and quality expectations.
• Conduct thorough document reviews to verify that suppliers meet food safety standards and quality requirements for both products and services.
• Perform audits of service providers to ensure their operational processes comply with food safety standards and align with industry best practices.
• Provide timely support to the QA Manager in investigating food safety and quality incidents, including on-site assessments and preparation of detailed incident reports.
• Conduct detailed investigations of customer complaints, including product sampling, testing, and analysis in coordination with cross-functional teams.
• Support the QA Manager in promptly addressing and resolving customer inquiries, ensuring accurate communication and maintaining high customer satisfaction.
• Support validation activities, ensuring alignment of critical processes with both regulatory standards and internal quality protocols.
• Support the QA Manager as required.

Key Requirements

• Diploma / Degree in Food Science or Food Technology.
• Minimum 3 years of QA experience in the food industry.
• Knowledge of Food Act and Regulations, and food safety management certifications (HACCP, ISO 22000 or GFSI standards).
• Self-motivated and proactive, with the ability to work independently.
• Detail-oriented and meticulous, ensuring accuracy and consistency in tasks assigned.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Physically fit and comfortable working in cold environments.
• Willing and able to travel to various locations as required to support QA operations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management, Production, and Quality Assurance

Industries

• Food & Beverage

Note: This description consolidates the core responsibilities and qualifications for the Executive, Quality Assurance role. It does not include unrelated postings or boilerplate.