Director, Product Management

3 months ago

Singapore Tbwa ChiatDay Inc Full time
Director, Product Management (Third Party Risk Management)

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG, empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who want to help build the software company of the future and make the world a more sustainable, equitable and better place.

The Director of Product Management for the Third-Party Manager solution is responsible for driving and delivering outstanding products that create incredible value for our customers and users. They oversee all aspects of product, from strategy to delivery, and ongoing customer retention and user satisfaction for the Diligent Entities solution. This person employs a unique blend of business & technical savvy, strong passion for the customer and users, and the drive to create a vision and turn that into an outstanding product.

This role requires a leader committed to investing in the development of their team. The Director works closely with Engineering, UX, and Development teams to develop and drive delivery of the product strategy.

The Director also supports the development of product marketing strategies as an internal and external evangelist for the product, while partnering with the direct sales & customer success teams.

Key Responsibilities

  • Define, lead, and communicate product strategy in support of business objectives.
  • Build understanding, consensus, and execution alignment with key stakeholders.
  • Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues.
  • Ensure ongoing product growth and expansion by gaining and exploiting marketing feedback from customers, prospects, and users.
  • Be the voice of the customer in our product team by clearly communicating and sharing insights about our customers.
  • Engage with customers for discovery and validation of new solution capabilities.
  • Collaborate cross-functionally with UX, Engineering, Product Marketing, Sales, and Customer Success teams to build and launch products to market.
  • Track product performance, user engagement, and outcomes.

Required Experience/Skills

  • Experience in the third-party risk/risk management domain (desirable).
  • Proven experience in product management, preferably with SaaS experience with a high number of users.
  • Demonstrated examples of innovation that created outstanding value for users.
  • Proven track record for developing, managing, and launching large-scale cloud-based software products.
  • Ability to conceptualize, negotiate and sell ideas internally and externally.
  • Excellent written and verbal communication skills and strong business acumen.
  • Data-oriented mindset with a passion for user and performance metrics.
  • Strong ability to define and measure success.
  • Strong leadership and people management skills, with experience in leading and developing high-performing product management teams.

What Diligent Offers You

  • Creativity is ingrained in our culture. We thrive in exploring how things can be done differently.
  • We care about our people. Diligent offers a flexible work environment, comprehensive health benefits, and generous time off policies.
  • We have teams all over the world. Our headquarters is in New York City, with office hubs globally.
  • Diversity is important to us. We promote a diverse team and provide access to resources and education to support this goal.

Diligent created the modern governance movement. Our mission is to empower leaders with the technology and insights needed to drive greater impact and accountability.

We are a drug-free workplace and are proud to be an equal opportunity employer. We do not discriminate based on any protected status in accordance with applicable laws.

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