Butler

7 days ago

Singapore SSG HOTELS PTE. LTD. Full time

Roles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott). Restaurants & Bars: · Yellow Pot, Anouska's (Duxton Reserve) · Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve) · The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club) · GupShup (The Serangoon House) Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. - As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits) - 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore. - 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars Responsibilities include but are not limited to: - Maintain a well-groomed appearance as per company standard. - Meet and greet guests upon arrival/farewell. - Escort guests and luggae within the hotel premises and provide a room orientation. - Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services. - Handle check-out procedures smoothly, ensuring guest satisfaction. - Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests. - Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests. - Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times). - Coordinate special food requests (eg. dietary needs etc.). - Be familiar with and promote hotel facilities, provide destination information and local recommendations. - Be available for guest needs at any time during their stay. - Report and document any guest incidents, accidents or unusual occurrences in line with company procedures. - Upholding the highest standards of etiquette, service, and professionalism - Handle matters with discretion and professionalism. - Any other duties / tasks as requested by management. Tell employers what skills you have Front OfficeConcierge ServicesProperty ManagementRestaurantsHousekeepingInterpersonal SkillsInventoryVIPPropertyExceptional Customer ServiceInterpretingAttentiveIVCustomer ServiceHospitality

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