Client Service Officer, Asst Vice President

5 days ago

Singapore Citi Full time

Overview
Client Service Officer, Asst Vice President – Citi. Citi’s Issuer & Investor Services Operations supports clients’ business by leveraging Citi’s global footprint to provide local expertise and scalable solutions. This role is based in Singapore.
We’re looking for a high‐caliber professional to join our team as Client Service Officer, Asst Vice President (Internal Job Title: Client Service Officer - C12).
Responsibilities
Manage a portfolio of high‐profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.
Provide coaching and support to the team and serve as a point of contact for escalations.
Develop and maintain client portfolio through regular calls and face‐to‐face interaction, as needed.
Inform clients about problems (system failures, market issues) and provide regular resolution updates.
Advise on and advocate the implementation of process improvement and reengineering to improve client experience.
Maintain knowledge of new market and regulatory requirements affecting the client portfolio/base.
Escalate customer feedback, processing delays and errors appropriately.
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary.
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment.
Participate in and advise on inquiry‐volume reduction, client experience initiatives and cross‐departmental initiatives.
Avoid, manage and report control issues with transparency by assessing risk in business decisions and adhering to applicable laws, rules and regulations.
Qualifications
6–8 years of Client Service/Custody experience
Relevant Transaction Management/Asset Servicing/Securities Lending experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self‐reliance and accountability and ability to manage risk
Clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high‐quality customer service with focus on building client relationships and achieving quality results
Education
Bachelor\'s degree/University degree or equivalent experience
This job description provides a high‐level review of the types of work performed. Other job‐related duties may be assigned as required.
Working at Citi means joining a global team and having the opportunity to grow your career and make an impact.
Equal Opportunity
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, accessibility information is available. View Citi’s EEO Policy Statement and Know Your Rights poster.
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