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Executive, Events

1 week ago

Singapore Shangri-la Hotels and Resorts Group Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for an
Executive, Events
to join our team
The Executive, Events will assist the management in handling all aspects of planning and coordination for confirmed groups and events in all market segments. The incumbent is responsible for working closely with the organisers to plan and orchestrate all group and event requirements prior to the event day.
This role involves cross-divisional work coordination on different aspects of the hotel's event services. Some key areas are: Planning and Coordination, Group Management, Communications, and Administration.
Roles and Responsibilities:
Planning and Coordination
Works directly with the organisers on their event programs and requirements in order to provide professional advice to facilitate and assist on their planning.
Conducts venue inspections with the organisers or external contractors for planning meeting or event setup.
Provides menu recommendations or custom menu design to offer service flexibility as well as to drive upselling.
Coordinates food tasting arrangements for the organisers on high profile or special events prior to the event days to meet customer expectations.
Coordinates audio-visual, floral arrangements and other event requirements with hotel operating teams.
Works independently with external vendors to coordinate special event arrangements, such as venue theme decoration, entertainment arrangement, etc.
Develops close rapport with organisers to strengthen guest loyalty for repeat business in the future.
Group Management
Monitors room block reduction and cut-off time.
Reviews rooming list or reservations deadlines with the organisers to deliver accurate group forecasts.
Distributes new and revised rooming lists to Reservations for room bookings and confirmations.
Coordinates VIP guest arrangements and transportation if required.
Reviews and confirms group billing arrangements with the organisers prior to the events.
Communications
Issues external Banquet Event Order to organiser for each event to confirm all final event details and billing arrangements.
Provides accurate and timely events information to internal departments through Group Resume and Banquet Event Order to ensure all clients’ requests will be properly executed and delivered.
Attends internal Events standard meetings or external business meetings as required.
Engages in post-event conversations with organisers to solicit qualitative feedback, as well as to encourage active response to EPM.
Actively shares clients’ feedback or comments on operations and services with the events management team as well as the hotel’s senior management.
Administration
Maintains cohesive working relationships with COE Sales, the Marketing team, F&B, and other operating departments of the hotel.
Ensures full compliance with Delphi standards and procedures to maintain up-to-date business activities and event information.
Observes and follows events management service guidelines and standards according to the Events Management Manual.
Others
Conducts day-to-day business and internal/external relations with the code of conduct in mind and based on the Shangri-La Operating Framework (BPVV). Attends all modules and refresher training sessions on these corporate values.
Maintains the highest standards of professionalism and compliance with established guidelines and standards related to the hotel.
Attends training programs as set by the hotel and departments such as STAR, We Commit, etc.
Fully complies with the dress code and grooming standards and business etiquettes as required by the hotel.
To be aware of the hotel hygiene, food and fire safety control, and security standards and procedures in handling complaints or emergency situations.
Be familiar with and comply with the requirements of ISO 14001 and the hotel’s management system (EMS).
Active participation in the implementation of the hotel’s ESG initiatives on environment through the reduction in the consumption of consumables (electricity, gas, water) and proper disposal of wastes in accordance with the established guidelines.
Performs related duties and special projects assigned.
Requirements:
At least 2 years' experience in event management, preferably in the Hospitality industry.
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