TikTok Shop

Responsibilities
About the Team: E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Seller Governance data analytics role to manage and own the data analysis requests in all Seller Governance ecommerce activities.
Become a key strategic thought partner for all business team leads; proactively identify problem areas and solve them together backed by data and insights, contribute to policy and product strategy development and execution.
Measure performance of key projects and launches and create an effective feedback loop for optimization.
Drive collaboration with other data & analytics teams outside the GNE department leveraging each others' core capabilities; define and develop sensible KPIs and targets, produce monthly/quarterly management reporting, improve the data acquisition process given the constraints.
Build and leverage data monitoring and evaluation capabilities to proactively diagnose issues in our governance system, perform root cause analysis, and identify actions that can be taken to improve systems and workflows.
Drive internal enablement that includes policy education, training, analytics, and XFN engagement.
Minimum Qualifications
Bachelor degree or above, major in mathematics, statistics, economics is preferred; or major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
Proficient in SQL and Tableau and familiar with Python or R for data analysis.
Experience in data analysis partnering with business, preferably in the eCommerce or content platform business.
Ability to impact business decisions and suggest improvement through analytical insight.
Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences.
Professional written and verbal communication skills are required for daily communications with global teams.
Preferred Qualifications
Familiarity with SEA e-commerce and/or social media content landscape will be advantageous.
Have a strong learning ability and curiosity; familiar with starting a new business; able to drive project team to support business.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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